---
title: Privacy Policy
---

Triplex Technology is committed to providing quality services to you and this
policy outlines our ongoing obligations to you in respect of how we manage your
Personal Information. We have adopted the Australian Privacy Principles (APPs)
contained in the Privacy Act 1988 (Cth) (the Privacy Act).

The NPPs govern the way in which we collect, use, disclose, store, secure and
dispose of your Personal Information. A copy of the Australian Privacy
Principles may be obtained from the website of The Office of the Australian
Information Commissioner at https://www.oaic.gov.au/.

## What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect includes names, addresses, email
addresses, phone and facsimile numbers. This Personal Information is obtained in
many ways including by email, via our website https://triplex.dev, via the
Triplex app, from cookies and from third parties.

We don't guarantee website links or policy of authorised third parties. We
collect your Personal Information for the primary purpose of providing our
services to you, providing information to our clients and marketing. We may also
use your Personal Information for secondary purposes closely related to the
primary purpose, in circumstances where you would reasonably expect such use or
disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting
us in writing. When we collect Personal Information we will, where appropriate
and where possible, explain to you why we are collecting the information and how
we plan to use it. Sensitive Information Sensitive information is defined in the
Privacy Act to include information or opinion about such things as an
individual's racial or ethnic origin, political opinions, membership of a
political association, religious or philosophical beliefs, membership of a trade
union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.

## Third Parties

Where reasonable and practicable to do so, we will collect your Personal
Information only from you. However, in some circumstances we may be provided
with information by third parties. In such a case we will take reasonable steps
to ensure that you are made aware of the information provided to us by the third
party.

## Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances
including the following:

- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law

## Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from
misuse and loss and from unauthorized access, modification or disclosure. When
your Personal Information is no longer needed for the purpose for which it was
obtained, we will take reasonable steps to destroy or permanently de-identify
your Personal Information. However, most of the Personal Information is or will
be stored in client files which will be kept by us for a minimum of 7 years.

## Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or
correct it, subject to certain exceptions. If you wish to access your Personal
Information, please contact us in writing. Triplex Technology will not charge
any fee for your access request, but may charge an administrative fee for
providing a copy of your Personal Information. In order to protect your Personal
Information we may require identification from you before releasing the
requested information.

Maintaining the Quality of your Personal Information It is an important to us
that your Personal Information is up to date. We will take reasonable steps to
make sure that your Personal Information is accurate, complete and up-to-date.
If you find that the information we have is not up to date or is inaccurate,
please advise us as soon as practicable so we can update our records and ensure
we can continue to provide quality services to you. Policy Updates This Policy
may change from time to time and is available on our website.

## Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us
at: privacy@triplex.dev.

Last updated: 31 October 2023.
